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Privacy Policy

Who we are

 Our website address is: https://ultragrow.com.au.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.



1.1 In the course of our business in Australia, there are circumstances where we collect personal information. This privacy policy has been developed to ensure that such information is handled appropriately.

1.2 We are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) in relation to all personal information we collect. Our commitment is demonstrated in this policy. The Privacy Act incorporates the Australian Privacy Principles (APPs). The APPs set out the way in which personal information must be treated.

1.3 This privacy policy also incorporates our policy on managing credit information (see particularly section 8 onwards).

Who does the privacy policy apply to?

1.4 This policy applies to any individual for whom we currently hold, or may in the future collect, personal information.

What information does the privacy policy apply to?

1.5 This policy applies to personal information. In broad terms, ‘personal information’ is information or opinions relating to a particular individual who can be identified.

1.6 Information is not personal information where the information cannot be linked to an identifiable individual.



2.1 We manage the personal information we collect in numerous ways, such as by:

(a) implementing procedures for identifying and managing privacy risks at each stage of the information lifecycle, including collection, use, disclosure, storage, destruction or de-identification;

(b) implementing security systems for protecting personal information from misuse, interference and loss from unauthorised access, modification or disclosure, and regularly reviewing those systems for ongoing compliance;

(c) regularly providing staff with training on privacy issues;

(d) appropriately supervising staff who regularly handle personal information;

(e) implementing procedures for identifying and reporting privacy breaches and for receiving and responding to complaints;

(f) regularly discussing privacy issues and obligations at staff meetings;

(g) engaging specialists to ensure information is held and stored securely;

(h) regularly destroying or de-identifying personal information when it is no longer required;

(i) appointing a designated privacy officer within the business to monitor privacy compliance; and

(j) allowing individuals the option of not identifying themselves, or using a pseudonym, when dealing with us in particular circumstances.

2.2 We will take reasonable steps to destroy or permanently de-identify personal information if that information is no longer needed for the purposes for which we are authorised to use it.

2.3 In limited circumstances, it may be possible for you to use a pseudonym or remain anonymous when dealing with us (e.g. for some cash sales or general enquiries). However, if you would like to order a product or service from us, we will need your personal information in most instances in order to supply you with the product or service.



Personal information

3.1 We may collect and hold personal information about you, which may include:

(a) sensitive information (see below);

(b) contact information;

(c) financial information;

(d) date and place of birth;

(e) gender;

(f) employment arrangements and history;

(g) trade qualifications;

(h) associated businesses and the details of those businesses;

(i) marketing preferences;

(j) credit information;

(k) banking and credit card details; and

(l) any other personal information required to provide you with the requested product or service.

Sensitive information

3.2 ‘Sensitive information’ is a subset of personal information and includes personal information that may have serious ramifications for the individual concerned if used inappropriately.

3.3 The sensitive information we collect and hold about you may include any of the following:

(a) health information; and

(b) membership of professional or trade associations.

3.4 We will not collect sensitive information without the individual’s consent to whom the information relates unless permitted under the Privacy Act.



4.1 Our usual approach to collecting personal information is to collect it directly from you.

4.2 We may also collect personal information in other ways, which may include:

(a) from government bodies (such as government licencing bodies);

(b) trade associations;

(c) through referrals from individuals or other entities;

(d) credit reporting bodies and credit providers;

(e) other publicly available sources of information;

(f) through trade and business events;

(g) from third party providers and suppliers; and

(h) from colleagues, associates or relatives of yours (where necessary, we will make reasonable enquiries to verify the information).



5.1 Our usual approach to holding personal information includes:

(a) physically:

(i) at our premises (securely); and

(ii) off-site, by third party physical storage providers (securely);

(b) electronically:

(i) on secure online servers;

(ii) on a private cloud;

(iii) by a third party data storage provider; and

(iv) on our website.

5.2 We secure the personal information we hold in numerous ways, including:

(a) securely archiving paperwork until destruction;

(b) regularly destroying documents that are no longer needed;

(c) using secure servers to store personal information;

(d) using unique usernames, passwords and other protections on systems that can access personal information; and

(e) holding certain sensitive documents (such as credit applications) securely.



6.1 We are a landscaping supply business that provides landscaping products to businesses and consumers throughout Queensland.

6.2 We take reasonable steps to use and disclose personal information for the primary purpose for which we collect it. The primary purpose for which we collect your personal information is generally to provide the landscaping products and services you have requested for you or your business.

6.3 In the case of potential employees, the primary purpose the information is collected is to assess the individual’s suitability for employment.

6.4 Personal information may also be used or disclosed by us for secondary purposes which are within your reasonable expectations and which are related to the primary purpose of collection.

6.5 For example, we may collect and use your personal information:

(a) to keep record of transactions to assist in future enquiries and enhance our customer relationship with you;

(b) to inform you of new products, services and events;

(c) for marketing purposes;

(d) for delivery purposes; and

(e) to provide you with credit.

6.6 We may disclose personal information to:

(a) government bodies;

(b) to other service providers or contractors in order to provide the product or service for you, or to assist our functions or activities (such as debt collection agencies, suppliers or legal firms);

(c) to other third parties with your consent; and

(d) to our third party technology providers such as our data storage providers and website providers.

6.7 Otherwise, we will only disclose personal information to third parties if permitted by the Privacy Act.



7.1 We do not disclose personal information outside of Australia.



What kinds of credit information may we collect?

8.1 In the course of providing our products or services to you, we may collect and hold the following kinds of credit information:

(a) your identification information;

(b) information about any credit that has been provided to you;

(c) your repayment history;

(d) information about your overdue payments;

(e) if terms and conditions of your credit arrangements are varied;

(f) if any court proceedings are initiated against you in relation to your credit activities;

(g) information about any bankruptcy or debt agreements involving you;

(h) any publicly available information about your credit worthiness; and

(i) any information about you where you may have fraudulently or otherwise committed a serious credit infringement.

8.2 In some circumstances, we may collect credit information and personal information from credit reporting bodies (e.g. Veda). The kinds of information we collect may include any of those kinds of information outlined in sections 3.1 and 8.1 of this policy.

8.3 We may also collect personal information which may affect your credit worthiness from other credit providers (e.g. banks) that collect information from credit reporting bodies. The kinds of personal information we collect may include any of those kinds of personal information outlined in section 3.1 of this policy.

How and when do we collect credit information?

8.4 In most cases, we will collect credit information about you directly from you.

8.5 We may also collect credit information about you from:

(a) government bodies;

(b) credit reporting bodies;

(c) banks and other credit providers;

(d) other individuals and entities via referrals; and

(e) other suppliers and creditors.

How do we store and hold the credit information?

8.6 We store and hold credit information in the same manner as outlined in section 5 of this policy.

Why do we collect the credit information?

8.7 Our usual purpose for collecting, holding, using and disclosing credit information about you is to enable us to provide you with the requested product or service.

8.8 We may also collect the credit information:

(a) to process payments;

(b) to assess eligibility for credit; and

(c) for any other purpose that we consider necessary to best provide you with the landscaping product or service.

Overseas disclosure of the credit information

8.9 Apart from our website host, which is located in the United States of America, we will not disclose your credit information to entities without an Australian link unless you expressly request us to.

How can I access my credit information, correct errors or make a complaint?

8.10 You can access and correct your credit information, or complain about a breach of your privacy in the same manner as set out in section 9 of this policy.



9.1 It is important that the information we hold about you is up-to-date. You should contact us if your personal information changes.

Access to information and correcting personal information

9.1 You may request access to the personal information held by us or ask us for your personal information to be corrected by using the contact details in this section.

9.2 We will grant you access to your personal information as soon as possible, subject to the request circumstances.

9.3 In keeping with our commitment to protect the privacy of personal information, we may not disclose personal information to you without proof of identity.

9.4 We may deny access to personal information if:

(a) the request is unreasonable;

(b) providing access would have an unreasonable impact on the privacy of another person;

(c) providing access would pose a serious and imminent threat to the life or health of any person;

(d) providing access would compromise any government or licencing obligations; or

(e) there are other legal grounds to deny the request.

9.5 We may charge a fee for reasonable costs incurred in responding to an access request. The fee (if any) will be disclosed prior to it being levied.

9.6 If the personal information we hold is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date, where it is appropriate to do so.


9.7 If you wish to complain about an alleged privacy breach, then you must follow the following process:

(a) The complaint must be firstly made to us in writing, using the contact details in this section. We will have a reasonable time to respond to the complaint.

(b) In the unlikely event the privacy issue cannot be resolved, you may take your complaint to the Office of the Australian Information Commissioner.

Who to contact

9.8 A person may make a complaint or request to access or correct personal information about them held by us. Such a request must be made in writing to the following address or contact officer:

Contact: Privacy Officer

Postal Address: PO Box 3686, Mount Ommaney Qld 4074

Telephone number: 07 3373 4900

Email address: sales@ultragrow.com.au


10.1 We may update, modify or remove this policy at any time without prior notice. Any changes to the privacy policy will be published on our website.

10.2 This policy was last updated in March 2014. If you have any comments on the policy, please contact the privacy officer with the contact details in section 9 of this policy.

Log Files
Like many other Web sites, centenarylandscaping.com.au/ makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track users movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
centenarylandscaping.com.au/ does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

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